Commonwealth Bank of Australia Retail Banking Services Enterprise Bargaining Agreement 2002

The Commonwealth Bank of Australia (CBA) is one of the largest financial institutions in Australia, offering a range of banking services to its customers. The company has been in operation since 1911 and has grown to become an industry leader in the retail banking sector.

One of the key agreements that the CBA has entered into is the Retail Banking Services Enterprise Bargaining Agreement (EBA) 2002. This agreement covers employees who work in retail banking roles across the bank`s branches and call centers.

The EBA outlines the terms and conditions of employment for these employees, including their wages, working hours, and entitlements. It also sets out the procedures for resolving disputes and addressing grievances.

One of the key features of the EBA is the provision for flexible working arrangements. This allows employees to request changes to their working hours or location to better accommodate their personal circumstances. This is particularly important for employees with caring responsibilities or other commitments outside of work.

The EBA also includes provisions for training and development opportunities for employees. This helps to ensure that they have the necessary skills and knowledge to provide high-quality service to customers.

In addition, the EBA contains provisions around workplace health and safety. This is an important consideration for employees working in a retail banking environment, where there may be potential risks to their health and safety.

Overall, the Retail Banking Services Enterprise Bargaining Agreement 2002 is an important agreement for the Commonwealth Bank of Australia and its employees. It provides a framework for fair and equitable employment practices and helps to ensure that the bank is able to attract and retain top talent in the retail banking sector.